Please tell us a little bit about your company.
THE ITALIAN SECRETS is an online platform dedicated to all those who want to dress well and buy exclusive products which allow them to stand out from the crowd. Our customers are passionate about fashion and appreciate the unbeatable quality of items manufactured in Italy. The peculiarity of our website is that our designers have limited or even unique pieces, therefore it will be difficult to meet someone wearing the same article.
Our aim is to give visibility to "hidden gems" and talents of the Italian fashion industry and connect them with people who have a keen eye for excellence and uniqueness. This is our mission and we invest time and resources to identify and select fashion designers/boutiques that produce and sell garments and accessories exclusively made in Italy.
What does Made in Italy represent to you and your customers?
Authenticity, passion, value. That's what Made in Italy represents to us. Our generation lives in the digital world and every day we do or learn something new that gets us closer to the virtual realm, often forgetting who we are and where we come from. Italy is characterized by beauty and top quality, sometimes underestimated and taken for granted.
Through "The Italian Secrets" we keep alive the originality of Made in Italy (which too often others want to copy) and make it accessible to everyone. Our clients are aware that they are buying authentic products and contribute to the preservation of Italian Master craftsmanship. And my Team and I enjoy bringing a piece of Italy to the World.
You told us that you work with Italian Dropshipping suppliers.Was it easy to find them and implement this order fulfillment method on your website?
Correct. Our platform only hosts suppliers and designers who produce items 100% Made in Italy. Unfortunately, finding Italian suppliers is not easy because they are so well hidden that it almost seems like they don't want to be found. Most of the suppliers we deal with are artisans whose shops have been opened by their ancestors...the typical shopkeepers you discover while walking down an alley...those who do not have a website or social networks and are known thanks to word-of-mouth. That's why we call them 'hidden gems'!
Your core market is the UK. Have you had difficulties delivering the products to your customers considering Brexit-related restrictions?
Despite bureaucracy and some slight delays in delivering goods, there were no particular issues. Maybe because "The Italian Secrets" is an English company? Apart from responding to queries, our customer service is always proactive and monitors carefully every single package delivery on a daily basis, mitigating any possible delay.
