Shipping policies

Notice: During public holidays, supplier factory closures, or logistics disruptions, dispatch schedules may be adjusted. Any temporary suspension of shipments will be announced on this page in advance.

For more information, please contact Support at info@viamadeinitaly.com or via WhatsApp/Phone at +39 392 584 64 56.

How we ship (fashion & accessories). Orders placed on VIAMADEINITALY may include items supplied by multiple Italian suppliers. The Customer pays the full order total at checkout. Shipping charges are calculated at checkout based on the delivery destination and the items in the cart. Following confirmation of payment, ItalyNext Srl will process the order, including (where applicable) consolidation at its Padova hub and standard quality checks. Where operationally feasible, items may be consolidated into a single shipment. Split shipments or multi-address deliveries may be arranged on request, subject to availability and additional charges.

Dispatch timing. Dispatch takes place once the order is processed and, where applicable, after consolidation and quality checks are completed. The Customer will receive an email notification with the estimated ready-to-ship date and tracking details once the order is handed over to the carrier.

SHIPPING PRICES

Shipping fees are calculated at checkout based on weight and/or volumetric weight, packaging requirements, destination, selected service level, optional insurance (if available), and the number of suppliers involved. You see the exact shipping cost before completing payment. For split shipments, multi-address deliveries, or other special logistics requests, additional charges may apply and will be communicated and agreed with the Customer prior to dispatch.

Duties & taxes. Unless otherwise agreed in writing, international deliveries are shipped DAP (Delivered At Place). Import duties, taxes, and customs clearance fees are borne by the Customer and are not included in the checkout total unless explicitly stated.

CHANGES TO DELIVERY SCHEDULES

ItalyNext Srl may, in case of unforeseen organizational issues, vary shipping or delivery times, giving notice by email to the Customer. If a change affects the selected service level or cost, ItalyNext Srl will propose available alternatives for the Customer’s approval prior to dispatch.

PROVIDE A SECURE DELIVERY ADDRESS

Carriers deliver during normal business hours. The Customer must provide an address where a recipient can accept delivery. For remote locations, the Customer should provide a reachable phone number to facilitate delivery and/or appointment scheduling. Any storage, re-delivery, or remote-area surcharges (if applicable) are borne by the Customer.

PACKAGE DAMAGE OR TAMPERING

Upon delivery, the Customer must check the number of parcels and that packaging is intact and not damaged, wet, or tampered with (including sealing materials). If irregularities are found, the Customer should refuse the parcel or accept it with reservation by noting “received with reserve” and the reason on the carrier’s waybill, and then notify ItalyNext Srl at info@viamadeinitaly.com within 48 hours. If the delivery note is signed without reservation, claims may be rejected and the parcel will be deemed correctly delivered.

ItalyNext Srl is not responsible for delays attributable to the carrier or customs clearance.

TRANSIT TIMES

“Transit time” means the carrier’s delivery time after handover from ItalyNext Srl’s warehouse. Typical estimates: EU 2–5 business days; non-EU 4–10 business days. Remote areas, peak seasons, inspections, or customs procedures may extend these times. Final timelines will be confirmed in the dispatch email with tracking.