Shipping policies

Notice: During public holidays, supplier factory closures, or logistics disruptions, dispatch schedules may be adjusted. Any temporary suspension of shipments will be announced on this page in advance.

For more information, please contact our support at info@viamadeinitaly.com or via WhatsApp/Phone at +39 392 584 64 56.

How we ship (fashion & accessories). Orders on VIAMADEINITALY may include items from multiple Italian suppliers. At checkout you typically pay a 10% deposit so we can consolidate goods at our Padova hub. We then confirm lead times, packaging, and the exact shipping quote before you pay the balance. Where feasible, we consolidate into a single shipment to reduce costs; alternatively, we can arrange split or multi-address deliveries on request (quoted separately).

Dispatch timing. Dispatch occurs after consolidation and quality checks. We will notify you by email with the estimated ready-to-ship date and tracking as soon as the order leaves our warehouse.

SHIPPING PRICES

Shipping fees are calculated case-by-case after deposit, based on weight/volumetric weight, packaging, destination, service level, insurance (optional), and the number of suppliers involved. You will receive a detailed quote before paying the balance. For multi-address deliveries or partial shipments, separate quotes apply.

Duties & taxes. Unless otherwise agreed, international deliveries are shipped DAP (Delivered At Place): import duties, taxes, and clearance fees are borne by the Customer and are not included in our quote unless explicitly stated.

CHANGES TO DELIVERY SCHEDULES

ItalyNext Srl may, in case of unforeseen organizational issues, vary shipping or delivery times, giving notice by email to the Customer. If a change affects your chosen service level or cost, we will propose alternatives for approval before dispatch.

PROVIDE A SECURE DELIVERY ADDRESS

Couriers deliver during normal business hours. Please indicate an address where someone can receive the parcel. For remote locations, provide a reachable phone number to facilitate delivery or arrange delivery by appointment. Additional storage, re-delivery, or remote-area surcharges (if any) are borne by the Customer.

PACKAGE DAMAGE OR TAMPERING

Upon delivery, the Customer must check the number of parcels and that packaging is intact and not damaged, wet, or tampered with (including sealing materials). If irregularities are found, refuse the parcel (we will replace it at our expense) or accept it with reservation by noting “received with reserve” and the reason on the carrier’s waybill, then notify us at info@viamadeinitaly.com within 48 hours. If the delivery note is signed without reservation, claims may be rejected and the parcel will be deemed correctly delivered.

ItalyNext Srl is not responsible for delays attributable to the carrier or customs clearance.

TRANSIT TIMES

“Transit time” means the courier’s time to deliver after handover from our warehouse. Typical estimates: EU 2–5 business days; non-EU 4–10 business days. Remote areas, peak seasons, inspections, or customs may extend these times. Final timelines will be confirmed in your dispatch email with tracking.