Shipping policies

Notice: During public holidays, supplier factory closures, or logistics disruptions, dispatch schedules may be adjusted. Where reasonably practicable, any temporary suspension of shipments will be announced on this page in advance.

For more information, please contact Support at info@viamadeinitaly.com or via WhatsApp/Phone at +39 392 584 64 56.

How we ship (fashion & accessories). Orders placed on VIAMADEINITALY may include items supplied by multiple Italian suppliers. The Customer pays the total amount shown at checkout in full. Shipping charges are calculated at checkout based on the delivery destination and the items in the cart. Following confirmation of payment, ItalyNext Srl will process the order, including (where applicable) consolidation at its Padova hub and standard quality checks. Where operationally feasible, items may be consolidated into a single shipment. Split shipments or multi-address deliveries may be arranged on request, subject to availability and additional charges.

Private Label Notice: Please note that additional customization costs may apply to Private Label orders (e.g. logo application, labels, packaging, etc.). Any applicable costs will be confirmed after we receive and review your order. No additional Private Label customization cost will be charged without the Customer’s prior approval.

Dispatch timing. Dispatch takes place once the order is processed and, where applicable, after consolidation, quality checks, and any agreed customization or production activities are completed. Private Label, made-to-order, or customized Products may require additional processing or production time. The Customer will receive an email notification with the estimated ready-to-ship date and tracking details once the order is handed over to the carrier.

SHIPPING PRICES

Shipping fees are calculated at checkout based on weight and/or volumetric weight, packaging requirements, destination, selected service level, optional insurance (if available), and the number of suppliers involved. You see the shipping cost applicable to the checkout order before completing payment. For split shipments, multi-address deliveries, or other special logistics requests made or agreed after checkout, additional charges may apply and will be communicated to and agreed with the Customer prior to dispatch.

Duties & taxes. Unless otherwise agreed in writing, international deliveries are shipped DAP (Delivered At Place, Incoterms® 2020). Import duties, taxes, and customs clearance fees at destination are borne by the Customer and are not included in the checkout total unless explicitly stated otherwise.

CHANGES TO DELIVERY SCHEDULES

ItalyNext Srl may, in case of unforeseen organizational, production, supplier, carrier, customs, or logistics issues, vary estimated shipping or delivery times, giving notice to the Customer where appropriate. If a change affects an agreed service level or results in an additional charge, ItalyNext Srl will communicate the available alternatives and obtain the Customer’s approval before applying any additional cost. Mandatory rights applicable to Consumer Customers remain unaffected.

PROVIDE A SECURE DELIVERY ADDRESS

Carriers deliver during normal business hours. The Customer must provide a complete and accurate delivery address where a recipient can accept delivery. For remote locations, the Customer should provide a reachable phone number to facilitate delivery and/or appointment scheduling. Any storage, re-delivery, or remote-area surcharges resulting from incorrect or incomplete delivery information, an unavailable recipient, or other circumstances attributable to the Customer may be borne by the Customer where applicable.

PACKAGE DAMAGE OR TAMPERING

Upon delivery, the Customer should check the number of parcels and whether the packaging is intact and free from visible damage, moisture, or signs of tampering (including the sealing materials). If visible irregularities are found, the Customer should, where appropriate, refuse the parcel or accept it with reservation, clearly noting the reason for the reservation on the carrier’s waybill or electronic delivery record, and notify ItalyNext Srl as soon as possible at info@viamadeinitaly.com. Notification within 48 hours is recommended in order to facilitate verification with the carrier.

Failure to make a reservation at the time of delivery or to notify visible damage within 48 hours may make it more difficult to verify the circumstances of transport damage or pursue a claim against the carrier, but does not affect any mandatory rights available to Consumer Customers under applicable law, including rights relating to loss, damage, or lack of conformity existing before the Customer acquired physical possession of the Products.

ItalyNext Srl will assist the Customer in addressing documented shipping problems with the carrier. ItalyNext Srl shall not be liable for delays caused exclusively by events beyond its reasonable control, including certain carrier, customs, or logistics disruptions, without prejudice to any mandatory delivery rights and remedies available to Consumer Customers under applicable law.

TRANSIT TIMES

“Transit time” means the carrier’s estimated delivery time after handover from ItalyNext Srl’s warehouse and does not include order processing, consolidation, quality checks, customization, production, or customs clearance time. Typical estimates are: EU 2–5 business days; non-EU 4–10 business days. Remote areas, peak seasons, inspections, customs procedures, carrier disruptions, or other circumstances outside the ordinary shipping process may extend these estimates. The dispatch email will provide the available tracking information and the carrier’s estimated delivery timeline. Mandatory delivery rights applicable to Consumer Customers remain unaffected.