Refunds & Returns

Notice regarding the right of withdrawal pursuant to Art. 52 of the Italian Consumer Code

Withdrawal

Without prejudice to the exclusions under Section VII below, the Consumer Customer has the right to withdraw from the contract for any reason, without having to provide explanations and without any penalty (the “Right of Withdrawal” or “Withdrawal”).

Withdrawal may concern all or only some of the Products purchased by the Consumer Customer.

The Right of Withdrawal may be exercised within 14 days from the date on which the Consumer Customer, or a third party appointed by the Consumer Customer, has received the Products.

To exercise the Right of Withdrawal, the Consumer Customer must send the Seller, within the above term, a communication containing the data indicated in the withdrawal form available here, or any other explicit statement of the decision to withdraw.

Such communication must be sent by e-mail or registered letter with return receipt (A/R), addressed to:

ItalyNext Srl
Piazza Giacomo Zanellato 23, 35131 Padova (PD), Italy
VAT IT05133660281
Email: info@viamadeinitaly.com  |  Whatsapp: +39 392 584 64 56  |  Phone: +39 392 584 64 56

Once the Withdrawal notice has been received, the Seller’s customer service will e-mail the Consumer Customer the case number and the instructions for returning the Products.

The Right of Withdrawal is subject to the following conditions:

I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, where the Product consists of multiple components or parts, it is not possible to exercise Withdrawal only in relation to part of the Product.

II. If the Right of Withdrawal is exercised in time, the Seller will reimburse the Consumer Customer the full price of the Products (including any standard delivery charges) subject to Withdrawal (the “Returned Products”) within 14 days from the date the Seller receives the Withdrawal notice. The Seller may withhold the refund until it has received the Returned Products or until the Consumer Customer provides evidence of having shipped them, whichever occurs first.

III. The refund will be made using the same means of payment used by the Consumer Customer, unless the Consumer Customer has expressly requested a different method of refund, provided that it is not more costly for the Seller.

IV. The Consumer Customer who has communicated Withdrawal within the term and in the manner indicated above must return the Returned Products to the Seller no later than 14 days from sending the Withdrawal notice.

V. All costs necessary to return the Returned Products shall be borne by the Consumer Customer; the return shipment is under the sole responsibility of the Consumer Customer.

VI. Products must be returned unused, unwashed, in normal condition, with all original tags and labels attached, placed in the original packaging and complete with all their parts and any accessories and documentation (e.g., garment bag, hangtag, authenticity cards). Handling should be limited to what is necessary to establish the nature, characteristics and functioning of the goods; any diminished value due to improper handling may be deducted from the refund.

VII. The Right of Withdrawal is excluded, in addition to sales to Professional Customers, in the following cases pursuant to Art. 59 of Legislative Decree 21/2014, as amended:

  • Made-to-measure or clearly personalized products (e.g., tailored items, monogrammed or altered garments).
  • Sealed goods not suitable to be returned for reasons of health protection or hygiene that have been unsealed after delivery (e.g., underwear, hosiery, or swimwear without an intact hygiene seal).

Refund

ItalyNext Srl’s customer service will acknowledge your communication by providing a case number and return instructions. You must ship the product unused, in normal condition, placed in the original packaging and complete with all its parts (including packaging and any accompanying documentation), within 14 days from the date on which you informed ItalyNext Srl of your decision to withdraw.

ItalyNext Srl will refund an amount equal to the purchase price of the Products (including standard delivery charges and any applicable taxes) within 14 days from the day it was informed of the decision to withdraw. ItalyNext Srl may withhold the refund until it has received the products subject to Withdrawal or until you have supplied evidence of having sent them back, whichever occurs first.

The direct costs for returning the products and any ancillary charges, where due, shall remain at your expense.

The refund by ItalyNext Srl will be made using the same method chosen by you when placing the order or using a different method you request in the Withdrawal communication, provided it is not more costly for ItalyNext Srl. Withdrawal will not be effective if it has not been exercised in accordance with the General Terms and this policy.